tag:status.riipen.com,2005:/historyRiipen Status - Incident History2024-03-28T22:22:49-07:00Riipentag:status.riipen.com,2005:Incident/203044552024-03-19T14:33:51-07:002024-03-19T14:33:51-07:00Match teams page unable to load for some matches<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:33</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:32</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:49</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:49</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.riipen.com,2005:Incident/199774432024-02-17T22:58:25-08:002024-02-17T22:58:25-08:00Developer platform upgrade<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>22:58</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>22:45</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:58</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time for our Developer platform including API requests and webhooks. We only expect 5 minutes of slower than normal responses times during this upgrade.</p>tag:status.riipen.com,2005:Incident/198435392024-01-26T22:46:07-08:002024-01-26T22:46:07-08:00Platform outage<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:46</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:33</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:31</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.riipen.com,2005:Incident/190027882023-11-02T12:23:28-07:002023-11-02T12:27:22-07:00Partial Outage<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:23</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:09</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:36</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.riipen.com,2005:Incident/189255722023-10-25T10:47:27-07:002023-10-25T10:47:27-07:00Partial outage for specific time zones<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:47</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:33</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:52</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:40</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating the issue. You may experience problems depending on your current time zone.</p>tag:status.riipen.com,2005:Incident/182976132023-08-28T13:14:42-07:002023-08-28T13:14:42-07:00Platform Outage<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>13:14</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>12:58</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>12:51</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>12:44</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.riipen.com,2005:Incident/163929252023-04-20T04:30:05-07:002023-04-20T04:30:05-07:00Scheduled Maintenance<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>04:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>02:25</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>01:55</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>00:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:49</var> PST</small><br><strong>Scheduled</strong> - Riipen will be undergoing scheduled maintenance at this time in association with the launch of Riipen 2.0.<br /><br />As a precaution, we have listed the scheduled maintenance as a 4 hour duration, but we expected the actual down time of the Riipen platform to be significantly less.<br /><br />For more information on Riipen 2.0, please contact your customer support representative or account manager.</p>tag:status.riipen.com,2005:Incident/146249272022-12-07T17:52:14-08:002022-12-07T17:52:14-08:00Platform Outage<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:52</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:52</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:43</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:41</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:33</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:22</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.riipen.com,2005:Incident/100657382022-05-24T11:15:08-07:002022-05-24T11:52:09-07:00Major Service Outage<p><small>May <var data-var='date'>24</var>, <var data-var='time'>11:15</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>11:06</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>11:05</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>10:02</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.riipen.com,2005:Incident/88482782021-12-14T15:44:33-08:002021-12-14T15:44:33-08:00Partial Outage<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>15:44</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>15:17</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>15:11</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:59</var> PST</small><br><strong>Investigating</strong> - Some customer are experiencing high load times.</p>tag:status.riipen.com,2005:Incident/76450552021-08-06T23:39:04-07:002021-08-06T23:39:04-07:00Scheduled Infrastructure Upgrades<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>23:39</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>23:21</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>10:58</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.riipen.com,2005:Incident/74850002021-07-17T03:02:07-07:002021-07-17T03:02:07-07:00Scheduled infrastructure updates<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>03:02</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>23:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>08:55</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time to upgrade key infrastructure components. We do not expect any downtime, but services may operate slower than normal.</p>tag:status.riipen.com,2005:Incident/68727262021-04-29T08:56:52-07:002021-04-29T08:56:52-07:00Core services partial outage<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>08:56</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>08:45</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>08:34</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>08:32</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.riipen.com,2005:Incident/50031532020-09-02T09:41:48-07:002020-09-02T09:41:48-07:00Email links partially not working<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>09:41</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>09:28</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>09:19</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.riipen.com,2005:Incident/45814562020-07-10T08:34:59-07:002020-07-10T08:34:59-07:00Riipen Partial Outage<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>08:34</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>08:27</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>08:26</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>08:22</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.riipen.com,2005:Incident/42798122020-06-04T13:14:43-07:002020-06-04T13:14:43-07:00Partial Outage<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>13:14</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>12:37</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>12:15</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.riipen.com,2005:Incident/39384652020-04-22T12:10:55-07:002020-04-22T12:10:55-07:00Outage<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>12:10</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>12:06</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>11:55</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this.</p>tag:status.riipen.com,2005:Incident/38505332020-04-07T23:59:08-07:002020-04-07T23:59:08-07:00API Maintenance<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>23:59</var> PDT</small><br><strong>Resolved</strong> - The maintenance has completed.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>23:57</var> PDT</small><br><strong>Monitoring</strong> - Maintenance complete. Monitoring stability.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>23:44</var> PDT</small><br><strong>Identified</strong> - The maintenance is being completed within the next 15 mins.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>23:44</var> PDT</small><br><strong>Investigating</strong> - We are currently performing maintenance on the API</p>tag:status.riipen.com,2005:Incident/35262892020-02-16T01:36:58-08:002020-02-16T01:36:58-08:00Database Upgrade<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>01:36</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>01:36</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>09:22</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time.</p>tag:status.riipen.com,2005:Incident/32591302019-11-26T14:57:59-08:002019-11-26T14:57:59-08:00Outage<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>14:57</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>14:57</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>14:44</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>14:39</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>14:38</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>14:28</var> PST</small><br><strong>Investigating</strong> - Riipen is currently experiencing an outage. We are aware of the situation and are investigating.</p>tag:status.riipen.com,2005:Incident/30583942019-10-01T15:58:15-07:002019-10-02T21:59:42-07:00Platform outage<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>15:58</var> PDT</small><br><strong>Resolved</strong> - Stripe has resolved the issue on their end and the Riipen platform is back online.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>15:56</var> PDT</small><br><strong>Identified</strong> - The issue has been identified as an issue with Riipen'a payment processor Stripe. We are in contact with them and will continue to update as needed.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>15:38</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing an outage. We are investigating and will update with further details.</p>